I was very happy to meet Peter. His carefulness and patience freed up a lot of my energy and made me more focused on my business. It all started with a sales email. Before, I always had a fixed supplier to supply raw materials for my Mongolian sheepskin pillows and rabbit skin products. However, since my products are positioned at the high-end of the market, there are many order details and quality requirements, which are quite complicated to make. The quality of my original supplier had been very unstable and the service efficiency too was not to my satisfaction.
Every time there was either a matching problem, a color difference problem, or a quantity problem and so on, and it took a lot of time to deal with the communication and confirmation of the supplier. After I received Peter’s email, I decided to give it a try, as I had too many suppliers contacting me, with each of them promising high quality and excellent service, but none of them actually delivering on their promises. After collaborating with Peter on a trial order, I realized he was all heart and soul! He mastered the details of my order, actively helped me communicate with the fabric and product accessories supplier, and remained constantly involved at every step, which saved me a lot of time and worry.
I really liked having an on-site employee to help me coordinate all aspects of my order. Till date, the quality of my orders has been very stable, and I have more time to devote to developing my market here, all thanks to Peter and your company’s attitude toward service.