We are committed to providing you with excellent customer service. If you are not satisfied with our products, please contact us immediately. We will provide you with a satisfactory solution based on the condition of the goods. We are responsible for all our orders and we understand that it is this kind of responsible attitude that will instil confidence in our customers to do business with us.
For any quality problems regarding the product, please contact us within 5 days of receiving the goods. We will communicate with the QC of the production department on the quality issues with your listed products, improve our production process and provide you with a replacement, which will be to your satisfaction or After-sales service plan.
Matching degrees of dyeing: Subject to fur properties, the dyeing of fur products cannot reach 100% similarity to synthetic fibers. A 95% dye approximation will be within our acceptance range, but we will definitely work hard to bring the dyeing of each order to the levels that you need and ultimately require your commitment as a basis for mass production. We will let you know in advance if there are any technical problems with the dyeing process that prevent us from meeting your requirements. If the dye matching degree exceeds the approved color difference range, please contact us immediately and we will provide you with a satisfactory solution to the problem.
For any test reports and certificate requirements, please contact us so that we can help you out with your local business.
We release new color and product samples annually. We will send you the latest predicted colors and samples for your reference.
Please contact us if the product you received has any quality issues: firstname.lastname@example.org